Privacy Policy
Last updated: February 2026
Our Commitment to Your Privacy
At GuateShuttles, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our booking platform and services.
This policy complies with international privacy standards including GDPR principles. We are committed to transparency about how we handle your data.
Information We Collect
To process your shuttle bookings and provide our services, we collect the following:
Personal Details
- Full name
- Email address
- Phone number
- Nationality and passport information (when required for border crossings)
Travel Information
- Pickup and drop-off locations
- Travel dates and times
- Number of passengers
- Special requests or accessibility requirements
Payment Information
- Billing address
- Payment method details (processed by third-party payment processors)
- We do NOT store full credit card information. Payment processing is handled by PCI-compliant partners.
Technical Information
- IP address
- Browser type and version
- Device information
- Cookies and usage data
How We Use Your Information
We use your information to:
- Process and confirm your shuttle reservations
- Communicate booking details, updates, and changes
- Coordinate pickup locations and times
- Share travel details with transportation operators to fulfill your booking
- Process payments and issue receipts
- Provide customer support
- Send booking confirmations and travel reminders
- Improve our services based on feedback
- Comply with legal obligations
Sharing Your Information
We share booking information with independent transportation operators strictly to fulfill your reservation. This includes: name, contact info, pickup/dropoff locations, travel dates, number of passengers, and passport info where required for border crossings.
Data Sharing Principles:
- We only share data necessary to fulfill your booking
- Our transportation partners are contractually obligated to protect your information
- We do NOT sell your personal data to third parties
- We do NOT share your data for marketing purposes without your consent
How We Protect Your Data
We implement reasonable security measures:
- SSL/TLS encryption for all data transmission
- Secure servers with restricted access
- Payment information processed by PCI-DSS compliant partners
- Staff access limited to those who need it for service delivery
- Confidentiality agreements with all employees and partners
Security Disclaimer
While we implement strong security measures, no system is 100% secure. Any transmission of data over the internet carries inherent risks.
Your Privacy Rights (GDPR)
You have the following rights regarding your personal data:
- Right to Access: Request a copy of all personal data we hold about you
- Right to Correction: Request corrections to inaccurate data
- Right to Deletion: Request deletion of your personal data
- Right to Data Portability: Request your data in a portable format
- Right to Opt-out: Unsubscribe from marketing communications
- Right to Object: Object to certain types of data processing
How to Exercise Your Rights:
Contact us at guateshuttles@gmail.com with your name, email, and booking reference. We will respond within 30 days.
Data Retention
- Booking Records: Retained for 7 years for accounting, tax, and legal compliance
- Payment Information: Per payment processor requirements (typically 3–7 years)
- Marketing Communications: Until you unsubscribe
- Technical Data: Typically 12–24 months
Cookies
We use two categories of cookies. You can manage your preferences at any time via the consent banner shown on first visit.
Essential Cookies — always active
Stripe uses cookies that are strictly necessary to process payments securely. These cookies cannot be declined because without them the payment form cannot function. They are set by stripe.com and governed by Stripe's Privacy Policy.
Analytics Cookies — optional
Google Analytics 4 sets cookies to help us understand how visitors navigate the site (pages viewed, session duration, referral source). No personally identifiable information is shared with Google. These cookies are only set if you click Accept All in the consent banner. If you choose Essential Only, no analytics cookies are placed.
Withdrawing Consent
To withdraw or change your cookie consent, clear your browser's cookies and local storage for guateshuttles.com — the consent banner will reappear on your next visit. You can also opt out of Google Analytics across all sites via Google's opt-out browser add-on.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy with an updated date. Your continued use constitutes acceptance.
Questions About Your Privacy?
Contact us at guateshuttles@gmail.com or visit our Contact Page. We will respond to all privacy inquiries within 30 days.
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Made with ❤️ for travelers exploring Guatemala